About J&J Supports

A registered NDIS provider, run by a family.

We support participants across the Mornington Peninsula, from our office in Dromana. We're also the parents of a participant. Between us we've worked as a support coordinator, and in NDIS quality and compliance in the lead auditor role.

Talk to us See what we do

A group of friends, including a person using a wheelchair, sharing a laugh on a seaside boardwalk

Registered NDIS provider

The founders of J&J Supports, parents of an NDIS participant

A support worker sitting and talking with a participant outdoors

Family founded

Our story

It started with a diagnosis, not a business plan.

We're the parents of a child with complex disabilities. That's how we learned the NDIS, in the deep end, the same way most families do. We filled in the forms. We sat in planning meetings and nodded at words nobody explained. We waited for support workers who sometimes didn't arrive. If you've had that morning, you already know how the rest of the day goes.

Then we went to work inside the system. One of us became a support coordinator, matching families to providers and learning what the job asks of one. One of us worked in NDIS quality and compliance, in the lead auditor role. That job means opening the files: incident reports, worker screening, rosters, service agreements, the notes behind the service.

That work changes what you look for. You start asking who was rostered on, who signed it off, and what happened the day it went wrong. Those are the questions we now ask ourselves, every week, about our own service. It's a strange way to run a business. It's the only one we know.

J&J Supports came out of putting the two halves together. We knew what a family needs at 6am when a shift falls over. We also knew what our own paperwork had to look like when nobody was checking. So we set the systems up first, before we scaled. We hire around them, we roster around them, and we keep the team small enough that a name still means a face.

You shouldn't have to learn the compliance rules to feel safe. That's our job. We hold the day together. Then we help build something on top of it. That's why the line under our name reads: empowered to live, supported to grow.

We know what good looks like from the audit floor. We also know what it costs a family when it goes wrong.

What we stand for

Four rules that decide how we work.

Continuity

You should know who's walking through your door. We roster a small local team and we match workers to you. Leave and illness happen, so we'll tell you who's coming, and why. If a shift can't go ahead, we'll call you as soon as we know.

Choice & control

It's your plan. You can change worker, change service, or change provider, and you don't need to give us a reason. If something isn't working, tell us. We'd rather hear it early.

Plain speaking

The NDIS is confusing enough. Bring your plan and we'll go through it with you, in words that make sense at 11pm. Core supports, capacity building, capital: we'll tell you what each part actually pays for.

Safety first

Nursing and complex care carry risk. We assess before we start, write down what we agree, and report incidents the way the standards require. If something goes wrong, we'll tell you, and what we're doing about it.

A group of friends, including a person using a wheelchair, on a boardwalk by the sea

How we run it

What our audit background changed about how we work.

Compliance work means reading the things a family never sees: incident reports, worker screening checks, rosters, service agreements. We set ours up the same way here, before we scaled. So you get a named contact from day one, an agreed rhythm for updates, and notes you are written so you can read them. There are around 15 of us, working out of Dromana and across the Peninsula. You can look us up on the NDIS Commission register, and we'll give you our provider number if you ask.