How it works

Starting with a new NDIS provider, step by step.

Here's what happens from your first call to your first shift. Whether you're new to the NDIS or moving from another provider, you'll know each step before it happens.

Start with a call See our services

Two people going through an NDIS plan together at a kitchen table

You can change worker any time

Step by step

What happens after you call us.

Moving from another provider? Usually changes overlap, so your current supports keep running while we get set up. We'll tell you what we need and when.

A family member and a support worker talking things through over coffee

Talk it through with us

01

The first call

You'll get someone from our Dromana office, and if we miss you we'll call you back. We'll ask what support you need, which suburb you're in and which days matter most. Then we'll tell you honestly what we can staff, including if the answer is no.
02

A sit-down about your plan

Bring your NDIS plan and we'll read through it with you in plain English. We'll ask about your goals, your week and anything that hasn't worked before. If a support isn't funded in your plan, we'll say so.
03

Your agreement, then your workers

A service agreement sets out the supports, the hours and the cost before anything starts. Then we match you with workers from our local team, and you meet them before a shift starts. If someone isn't the right fit, say so, and we'll look at who else we can roster.
04

Support starts, and we stay close

You'll have a named contact and an agreed rhythm for updates, so they come to you. You can change worker, change your hours or stop at any time. It's your plan.

Common questions

The things families and coordinators ask us most.

Are you a registered NDIS provider?

Yes. J&J Supports is a registered NDIS provider, audited against the national quality and safeguarding standards. One of our founders worked as a lead auditor, so those standards shaped how we run. Ask us for our provider number any time and we'll give it to you.

Will we get the same support worker each time?

We roster a small local team and match workers to you, so you get familiar faces. Leave and illness still happen, so we won't promise one person forever. What we will do is tell you who's coming, and why.

Can I change provider without a gap in my supports?

Usually, yes. Most changes overlap, so your current supports keep running while we get set up. We'll walk you through exactly what we need and when, so nothing falls between the two.

How do I get started with J&J Supports?

Give us a call or send an enquiry. We'll talk through your goals and your plan, check we're the right fit, and tell you honestly what we can staff and when.

Do you support plan-managed and self-managed participants?

We work with NDIA-managed, plan-managed and self-managed participants. If you're not sure how your plan is managed, bring it in and we'll read through it with you.

Which areas do you cover?

We're based in Dromana and support participants across the Mornington Peninsula, from Mornington and Mount Eliza down to Portsea, and across to Hastings and Somerville. If you're just outside that, call us and we'll tell you what we can do.

J&J Supports